Terms and Conditions Taylora Dresses
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Taylora Dresses: trade name of Weesper Kledingreparaties, a general partnership (Vennootschap Onder Firma), established in Weesp, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 58457062.
Customer: any natural or legal person who wishes to enter into, or has entered into, an agreement with Taylora Dresses, including the rental, purchase, or custom-made production of a dress.
Dress(es): the garments rented, sold, or custom made by Taylora Dresses, including gala, evening, and bridal dresses.
Article 2 – Applicability
1. These terms and conditions apply to all offers, agreements, and services provided by Taylora Dresses, including rental, sale, and custom-made (tailoring) services.
2. Deviations from these terms are only valid if agreed in writing.
3. Taylora Dresses is entitled to amend these terms and conditions. Amended terms apply from the moment of amendment to new agreements.
4. Should any provision of these terms and conditions be void or voidable, the remaining provisions shall remain fully in effect. In that case, Taylora Dresses and the customer will consult to agree on a replacement provision that reflects the purpose of the original provision as closely as possible.
Article 3 – Reservations, pricing, and formation of the agreement
1. All prices on the website and in offers are subject to availability and typing errors.
2. Prices include VAT, unless stated otherwise.
3. Differences between photos on the website and the actual dress (for example due to screen settings or minor color variations) may occur and do not constitute grounds for a complaint.
4. An agreement (rental, sale, or custom-made) is only formed once Taylora Dresses has confirmed the reservation or order in writing (including by email or WhatsApp).
5. Reservations only become final upon receipt of (partial) payment, unless otherwise agreed in writing.
Article 4 – Performance of the agreement
1. Taylora Dresses will perform the agreement with care, to the best of its ability and craftsmanship.
2. Taylora Dresses may engage third parties for certain services, such as dry cleaning or finishing work.
3. Fitting appointments take place by appointment at the showroom in Weesp.
4. An agreed delivery or pickup date is never a strict deadline. If such a date is exceeded, the customer must give Taylora Dresses written notice of default, allowing a reasonable period to still fulfill its obligations.
Article 5 – Information provided by the customer
1. The customer must provide, in a timely manner, all information required for the proper performance of the agreement, including correct measurements for fittings and custom-made work.
2. The customer is responsible for the accuracy of the information provided (including measurements and contact details).
3. Delays or additional costs resulting from incorrect, incomplete, or late information provided by the customer are for the customer's account.
Article 6 – Dress rental
1. The standard rental period is three (3) days, unless otherwise agreed in writing.
2. The rental period starts on the day of pickup or delivery and ends on the agreed return date.
3. The customer is not permitted to extend the rental period without permission from Taylora Dresses. In the event of late return, a fee of 50% of the rental price per day will be charged for each additional day, without prejudice to Taylora Dresses' right to compensation for any further damages.
4. The rented dress remains the property of Taylora Dresses at all times and may not be sublet, lent out, or made available to third parties.
5. The customer must handle the dress with care, wear it only for its intended purpose, and keep it dry and clean. Alterations without permission, including cutting, sewing, dyeing, or removing labels or security tags, are not permitted.
6. Upon receiving the dress, the customer must inspect it for defects or damage. Any defects must be reported to Taylora Dresses immediately and in writing. Failing this, the dress will be deemed to have been rented out undamaged.
7. In the event of damage, stains, odor (for example from perfume, smoke, or alcohol), or loss of the dress, the customer is liable for the costs of professional cleaning, repair, or replacement (at replacement value), up to the amount of the security deposit, unless the actual damage exceeds this amount.
8. Taylora Dresses arranges professional cleaning of the dress after each rental period. The customer is not permitted to clean the dress themselves or have it cleaned by a third party.
Article 7 – Security deposit
1. Before the rented dress is handed over, the customer must pay a security deposit. The amount of the security deposit varies per dress and is communicated to the customer in advance, at the time of reservation.
2. The security deposit does not count as an advance payment on the rental price.
3. Upon timely and undamaged return of the dress, the security deposit will be refunded within 2 to 5 business days. Any damage, cleaning costs, or late return fees will be deducted from the security deposit.
Article 8 – Identification and deposit upon pickup
1. When picking up a rented dress, the customer must present a valid form of identification.
2. Taylora Dresses is entitled to refuse to hand over the dress if the requirements of this article or the payment of the security deposit have not been met.
Article 9 – Atelier alterations (tailoring)
1. Minor, complimentary alterations (such as taking in the waistband) may be carried out by Taylora Dresses upon request and after consultation, provided the nature of the dress allows this.
2. More extensive alterations may be carried out for an additional fee, following prior consultation and approval by the customer.
3. Taylora Dresses is not liable if an alteration proves to be partially or fully impossible due to the nature of the fabric or design.
Article 10 – Custom made
1. For custom-made orders (having a dress or brand made to measure), the design, fabric, and timeline are determined in consultation with the customer.
2. Minor differences between the final result and previously shown sketches, fabric samples, or examples may occur and do not constitute grounds for a complaint.
3. Taylora Dresses may request a deposit prior to starting work on a custom-made order.
4. Cancellation of a custom-made order after work has started does not release the customer from the obligation to compensate costs already incurred (including material and labor costs).
Article 11 – Cancellation (rental)
1. A rental reservation must be cancelled in writing.
2. In the event of cancellation more than 21 calendar days before the agreed pickup or delivery date, no costs are due, unless materials have already been specifically purchased for the customer.
3. In the event of cancellation between 21 and 7 calendar days before the agreed date, the customer owes 50% of the rental price.
4. In the event of cancellation within 7 calendar days of the agreed date, the customer owes 100% of the rental price.
Article 12 – Liability
1. Taylora Dresses is not liable for any damage resulting from reliance on incorrect or incomplete information provided by the customer, unless there is intent or gross negligence.
2. Should Taylora Dresses nonetheless be liable, such liability is limited to the amount paid out under its liability insurance, or, if no payout is made, to the amount the customer paid to Taylora Dresses for the relevant agreement.
3. Taylora Dresses is not liable for personal belongings of the customer during a visit to the showroom or while wearing a rented or purchased dress.
Article 13 – Force majeure
1. If Taylora Dresses is unable, in whole or in part, or not in time, to deliver due to force majeure, it has the right to suspend or terminate the agreement without being liable for any damages.
2. Force majeure includes, among other things: illness, fire, water damage, disruptions at suppliers or the dry cleaner, and government measures.
Article 14 – Complaints
1. Complaints about a delivered or rented dress must be reported to Taylora Dresses in writing as soon as possible, and no later than 48 hours after receipt.
2. A complaint does not suspend the customer's payment obligation.
Article 15 – Payment
1. The full amount (rental fee, purchase price, or custom-made fee) must be paid no later than five (5) business days before the agreed pickup, delivery, or fitting date, unless otherwise agreed in writing.
2. In the event of late payment, the customer is in default without further notice, and Taylora Dresses is entitled to cancel the reservation.
3. In the event of late payment, the customer owes statutory interest and reasonable collection costs, in accordance with Dutch consumer law (Besluit vergoeding voor buitengerechtelijke incassokosten).
Article 16 – Ownership
1. Rented dresses remain the property of Taylora Dresses at all times.
2. In the case of a sale, ownership of the dress transfers only once the full purchase price has been paid.
Article 17 – Intellectual property
All designs, photographs, texts, and other materials belonging to Taylora Dresses remain the property of Taylora Dresses and may not be copied or used by third parties without written permission.
Article 18 – Applicable law and disputes
1. All agreements between Taylora Dresses and the customer are exclusively governed by Dutch law.
2. Disputes will be submitted to the competent court in the district where Taylora Dresses is established, unless mandatory consumer law provides otherwise.
These terms and conditions were drawn up on 28-08-2026. Taylora Dresses reserves the right to amend these terms and conditions.